Complimentary valet parking service is more than just a solution to a lack of nearby parking options. Offering complimentary valet exhibits a positive impression about your business, shows your appreciation to your customers and highlights your ongoing commitment to improving customer satisfaction. In today’s competitive business climate, offering the best products and services simply isn’t enough. Loyal customers aren’t won by chance; their repeat business is earned as a direct result from your clearly defined plan, driven by consistently exceeding customer expectations.
Creating a positive impression upon your guests’ arrival and departure by offering complimentary valet parking, could provide you the competitive advantage your business has been aching for. When considering if complimentary valet service is a good fit for your business, remember:
* Acquiring new customers can cost five times more than satisfying and retaining current customers.
* A 2% increase in customer retention has the same effect on profits as cutting costs by 10%.
* A 5% reduction in customer defection rate can increase profits by 25% – 125% depending on the industry.
* Most businesses never hear from unsatisfied patrons. Can you count on your customers to tell you they are taking their business elsewhere due to a lack of available parking?
If you don’t give your customers enough reasons to keep coming back, your competitors may give them a reason to leave. Customer loyalty is a major contributor to sustainable profit growth. To win customer loyalty, your business must satisfy the customer repeatedly. Show your customers that you are always willing to go the extra mile by providing them a convenient parking solution. It will be appreciated, upon arrival and departure, ensuring they arrive in a good mood and leave with a positive impression of their experience.
Regardless of whether you are looking for a new valet company, or considering providing valet service for the first time, the professional parking management experts at Clayton Valet welcome the opportunity to show you how maximizing your attention to the guest experience can grow your business. To request a quote, or to learn more about complimentary valet parking service, contact Clayton Valet for more information.